Group Broker Update |
Combined Topics |
Exciting updates coming to Broker Connection!We're thrilled to announce some upcoming enhancements to Broker Connection! Here's what you can look forward to:
These updates are just the beginning of our commitment to providing you with the best possible experience with Broker Connection. |
Pushing the boundaries of enrollment tools: bulk member plan changes coming in MarchBeginning Friday, March 29, the Employee Enrollment Tool (EET) will feature the following updates as part of our continued efforts to enhance your digital experience.
To avoid disruption, we ask that you do not access the EET from 8 p.m. on Thursday March 28, to 3 a.m. on Friday March 29, PST. Thank you for your continued use of our digital tools. Our EET FAQ document is full of pro tips curated from months of your usage and feedback – everything from trending questions we receive to obscure exception scenarios are included. An updated EET guide includes features launched earlier this month and updates to existing sections. Download the updated guide or find it on the dedicated resource page. |
Article: Blue Shield named one of the world’s most ethical companies in 2024Blue Shield of California has been named to Ethisphere’s World’s Most Ethical Companies®, making 2024 our 12th inclusions on the list. Ethisphere is a global leader in defining and advancing the standards of ethical business practices. In 2024, 136 honorees were recognized on the World’s Most Ethical Companies list, spanning 20 countries and 44 industries. Read the full article on our News Center here. |
Updated prescription drug and healthcare spending surveyBlue Shield is collecting D1 Premium data on behalf of our employer groups as required by Section 204 (2021) Prescription Drug Cost Reporting regulation. You’ll find a quick summation below, including key reminders and submission tips, with the broker alert available here for full information.
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Reminder: What to know about GLP-1 weight loss drugsOur featured topic in February covered the drug class known as glucagon-like peptide 1 (GLP-1). Here we provide a quick, high-level summation, with the full details available here.
The most up to date formulary information can be found on our Drug Formularies page. |
Due March 31, 2024, remind your employer groups about the MLR surveyIn early January, employer groups with <150 employees received a Medical Loss Ratio (MLR) survey. To support your clients, we ask you to encourage them to submit information by March 31, 2024, via our online survey or by faxing back the print survey form. To access the online survey, please use the Group ID and following web key: #44n50c Full submission requirements and information can be found here. Questions regarding the survey can be sent to MLRAssist@blueshieldca.com or you can call us at (800) 325-5166. |
Small Business |
New welcome email campaign for small businessesA new email campaign aims to engage with newly enrolled small business groups in a “welcome” experience and positive transition to Blue Shield. By prioritizing customer satisfaction and value perception, we aim to foster long-term loyalty. The campaign began with 3/1/24 effective date groups, continuing each month thereafter. As part of the welcome experience, two emails are sent to groups in their first month of coverage. The initial communication focuses on digital engagement and self-service, with the second focused on value, services, and member programs. |
Tools for the trusted advisorBeing a subject matter expert for your clients is fundamental to your work and, when the subject is Blue Shield of California, we want to ensure you are always prepared.
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Large Group |
Transitioning to incurred data reporting for fully-insured groupsBeginning March 25, 2024, Blue Shield will transition from paid to incurred data reporting for fully-insured groups. This change is intended to provide more accuracy in reporting periods to align with the market. FAQs are available here. There is no change in reporting structure for self-funded, flex-funded, or mix-funded groups. Groups will see this change in their Healthcare Intelligence Package (BHI/Intelligent Health reports) on March 25, 2024. |
Tools for the trusted advisorBeing a subject matter expert for your clients is fundamental to your work and, when the subject is Blue Shield of California, we want to ensure you are always prepared.
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